Wedding Frequently Asked Questions
The packages are created to provide you the most cost effective and easiest planning options for a four (4) hour dinner reception. Simple food changes and replacements are allowed, provided the new selection is of equal cost.
Yes, enhancing your wedding package is a wonderful way to be creative with your day. Mojito, Rum Runner, Margarita bars are great ideas for adding “island flair.” Please contact your catering sales manager for additional ideas.
Yes, for all of your additional wedding needs. Any vendors selected that are not on the current Reach Resort partner list will require prior approval by the resort and must provide current insurance coverage.
No, you will need to contract a hotel-approved wedding/event planner for either day-of or full service who will assist in contracting your vendors. Because of the importance of building your personal relationship with your wedding/event planner, this relationship will ensure the coordination of the services provided is what you have envisioned for your special day.
Yes, our catering sales manager, banquet manager, or captain will assist your wedding/ event planner with your ceremony rehearsal and be present for the official ceremony to organize your guests and bridal party.
Yes, she/he will introduce you to the banquet manager and/or captain prior to your event and they will facilitate the setup, ceremony and timing for your reception and dinner.
A signed contract guaranteeing date, space, time, and food and beverage minimum, plus a non-refundable deposit. Once received, you can begin planning your special day!
Yes, all of our events are reserved with indoor backup. This is an important question for all of the locations you are exploring as possible wedding sites; a last-minute rain shower can really “dampen” your affair!
We can plan your event for any time of the day based on availability. Your event must end by 11:00pm due to the Key West city noise ordinance.
Yes; however, all events must end at 11:00pm due to the Key West city noise ordinance. If the event is extended beyond the four (4) hours, there will be an additional charge of $500 per hour. This is in addition to charges for bar extension.
Yes, we are able to service multiple events on the hotel property at one time. We do not offer exclusivity.
Yes, please check with your wedding planner and catering sales manager for availability.
Yes. We do allow tenting on our beach or Palms Lawn. All tenting arrangements must go through Encore and cost will applied to your master account with the resort. Should you arrange tent directly with a third party surcharge of $5,000 will be placed on your master account. Additional charges for Encore support and power drop will also apply.
Yes, with a signed agreement. Arrangements require four (4) weeks’ notice. Food tastings can be arranged for up to two (2) people only and will include up to two (2) salads and two (2) entrées only. Hors d’oeuvres are not available. Additional guests may be added for a fee of $100 per guest based on availability.
An estimated headcount will be due thirty (30) days prior to your event date in order for the hotel to appropriately staff and order food items. Final headcount is due five (5) business days prior to your event.
We provide one (1) server per twenty (20) guests if the meal is plated and one (1) server per thirty (30) guests for a buffet-style meal. One (1) bartender per 75 guests is included as part of the wedding package. Extra service can be provided at a cost of $175 per bar tender/server. $10 per person for full guest count will be added to the package price for each additional staffed server/bartender.
Yes, up to 2 choices for the entrée. Higher price of entrée applies. All entrée selections must be designated on individual place cards. Entrée selection is due to your Catering Manager five (5) business days prior to your event.
No, due to insurance liability laws, we are not able to allow distribution of leftover items other than the wedding cake. If distributing the wedding cake, you must provide the container of your choice for your guests to take home the cake.
Yes, children’s meals are available for those ten (10) years and under at a cost of $40 per child and $20 per child for a soda bar. For those eleven (11) and older, the adult menu is offered and the bar is discounted out of the package.
Yes, they are provided a plated entrée at $40 per person.
Yes, packages can be received up to three (3) days prior to your event. Please address all boxes to your attention c/o your catering sales manager. A $10 per box fee is charged to your master bill for receiving and storage. Please consult your catering sales manager before shipping any of these items. The hotel highly recommends that you do not ship perishable items or your wedding dress. The hotel will not be held responsible for any items.
No, you will need to take all items with you or designate someone responsible for the items to be removed from the area the night of the event. The hotel will not be held responsible for any items left in the area by the wedding party.
Your deposit is non-refundable. After that, you will follow the cancellation policy in your contract based on date of cancellation.
Yes, standard electrical requirements are provided. Please contact your catering sales manager for high-voltage requirements and charges.
If you are having an outdoor reception, please keep in mind that lighting is required if your event extends after sunset. PSAV is our onsite audio-visual company and exclusive provider of all audio-visual services including lighting. They can provide you with pricing.
Yes, these items can be used as long as they are natural.
No, for safety and environmental reasons we do not allow this type of decor. Are special guest room rates available to our guests? In order to simplify the guest room reservation process, and to eliminate any liability to you as the event coordinator might have to the hotel regarding rooms not reserved, we have created the “wedding/social rate.” Reservations can be made by phone or online. In both cases, they will be offered a 10% discount off the best available rate for the dates they are inquiring about, based on availability.
In order to simplify the guest room reservation process, and to eliminate any liability to you as the event coordinator might have to the hotel regarding rooms not reserved, we have created the “wedding/social rate.” Reservations can be made by phone or online. In both cases, they will be offered a 10% discount off the best available rate for the dates they are inquiring about, based on availability.
Yes, $5 per bag. Bags will not be distributed at the front desk. All amenities will be delivered on the same evening selected by you. Deliveries will begin after 4:30pm and continue throughout the evening. Should there be a “do not disturb” sign on the door, no delivery will take place that evening. A list by registered guest name and confirmation number must be given to your catering sales manager at least seven (7) business days prior to the delivery date. Gift bags/amenities must be delivered three (3) days prior to the delivery date. If this service is not pre-arranged and the list is not provided, distribution of the amenities will become your responsibility.
